Your Rights

Complaints

Making a Complaint

Qualcare values your feedback as it proivdes us with an opportunity to improve the way our services are delivered.  You can contact any member of the Qualcare team to make a complaint and they will support you with the process.

Complaints will be acknowledged by telephone within 24 hours of receipt and responded to in writing within 10 business days.  A complaints form can be obtained from any member of the Qualcare team by contacting:

T 9482 4373

F 9482 79336

E qualcare@aqavic.org.au

If you are not satisfied with our resolution of your complaint you can contact the Disability Services Commissioner.  The office of the Disability Services commissioner is independent of government, department of human services and service providers and has been created to assist people with a disability to resolve complaints.  Contact details are:

T 1800 677 342

F  8608 5765

complaints@odsc.vic.gov.

http://www.odsc.vic.gov.au/