Our Services

Learn more about our services

Our Services

We provide customised assistance with activities of daily living, aimed at building your independence through working with you in a service partnership.

We offer a variety of services developed by staff with lived experience of SCI or similar conditions.

Our NDIS-funded Support Coordination service aims to build your capacity to understand, implement and get the most out of your NDIS plan.

We are specialists in supporting people living with spinal cord injury and similar complex physical disability.

AQA has a growing Allied Health Service and is currently offering Occupational Therapy services delivered in the home or in the community.

Home & Community Based Services

AQA provides assistance with activities of daily living aimed at building independence. Services are flexible and can be customised. We work in a Service Partnership with you to meet your needs and goals.

Services may be delivered at home, in the community, at university, or at work, and may be required for a variety of reasons including daily living, skill building, leisure and health, and therapy. Supports can be scheduled across 24 hours a day, seven days a week.

Services include but are not limited to:

  • daily living support such as personal care, personal hygiene, and mobility support (transfer assistance)
  • accessing and participating in the community
  • assistance with food preparation
  • assistance with health and fitness
  • assistance getting to appointments
  • some travel support (as per funding model)
  • overnight support (active and passive)

Social & Lifestyle Support – Community Access

We know that people have busy lives and therefore support to access social, recreational and other activites in the community is an essential service. The aim of our customised support is always to add value to your life and self-determination.

Support may be delivered by a support worker, a peer worker, or another member of the team as appropriate. Whether it’s going to a doctor’s appointment, getting to work, playing sport, going on holiday or seeing a movie, we believe that it is important for people to participate fully in activities of their choice.

Skill & Capacity Building

Tailored to your specific goals, AQA support can help you to develop skills that will bring you greater independence, confidence, and control in your life. Examples include developing independent living skills, participating in a recreational activity, building confidence to engage services in your community, and accessing public transport.

If you have a goal you are trying to achieve or a skill you want to learn, and need some assistance to achieve this, AQA may be able to introduce you to a staff member who can support you.

Domestic Support Services

Support and assistance with domestic tasks is also available as part of, or in addition to, other services engaged. This includes assistance with domestic tasks around the house such as cleaning floors, bathrooms and changing bed linen. Services are delivered by a support worker who can provide them under your instruction and supervision.

Support with domestic tasks is provided in addition to other personalised services. We do not offer it as a stand-alone service type.

Short-term & Ad-Hoc Services

Are you planning to visit Melbourne for work, an event, or an activity? Have you scheduled a surgical procedure and will need some additional help while recovering? Are you looking forward to a mini getaway and need some additional support, or some support in a different location? We may be able to help.

Valerie leads a full active life with her friends and family

“Our Support workers care for us, they really do. We’re like sisters. Without them we’d be lying in bed all day.”

Peer Support & Community Engagement

AQA’s Peer Support & Community Engagement Team offers a variety of services and activities developed, informed and delivered by staff and volunteers with lived experience of SCI or similar conditions.

AQA’s Information Service provides information and advice on all aspects of life with a spinal cord injury or similar issue, including information about services, equipment, travel, health and wellbeing.

Other services include statewide community networks and a variety of group and individual coaching, skill development and capacity building activities. Give the team a call and talk to them about your goals or needs, to determine whether AQA can effectively meet your request or provide further information to assist. (You can learn more about AQA peer-support resources at our sister website, Spire.org.au).

NDIS Support Coordination

AQA provides Support Coordination using a lived-experience capacity building approach. Funded by the NDIS, this service aims to build your capacity to understand, implement and get the most out of your NDIS plan.

Support Coordination is aimed at building individual capacity to navigate the NDIS, and can assist with understanding the NDIS frameworks (the Act and the price guide) as a foundation to using appropriate services to implement a plan and to realise the maximum benefit and progress towards the achievement of goals.

Spinal Cord Injury Specialists

AQA Victoria is a member based not-for-profit committed to improving the lives of people living with Spinal Cord Injury (SCI). Through our specialised knowledge of the issues of life with SCI, acquired over 30 years, we have developed considerable insight and expertise in supporting people living with SCI to live fulfilling lives of their choosing. Today about half of the people we support are living with a spinal cord injury.

Our sister service Spire is networked with more than 1300 people in the SCI community in Victoria: people with lived experience, friends and families and those who support them. Our services are backed and resourced by this wealth of community experience and knowledge

Our Disability Support Workers receive training that is tailored specifically to the needs of people with spinal injuries.  This includes manual handling, bowel and urinary care, recognising dysreflexia, skin issues and independence support.

You also have the option of receiving the peer-facilitated information and supports offered by Spire, when you sign up with us.

Allied Health Services

AQA has a developing Allied Health Service and is currently offering Community Based Occupational Therapy services. AQA’s OT services are delivered in the home or in the community, and take a holistic approach to supporting you with your goals. OT services can assist people to continue to enjoy activities and interests and maintain their lifestyle, or can be engaged to assess functional capacity and increase independence.