Our Services

We can assist you with

• Showering
• Dressing
• Personal hygiene
• meals
• Activities of daily living

Our service model includes

• 24/7 service
• Access to after hours support
• Flexible options
• Choice to be involved in planning and managing your program
• Your personal service coordinator to partner with you to develop and manage your care plan

Support Workers

Our Disability Support Workers receive induction, training and support to ensure that you enjoy quality services in your home.  This caninclude training that is arranged specifically to meet your individual needs in order to provide the most appropriate care.

We first interview, reference check and police check Disability Support Workers and then introduce them to you fort you to have the final choice about who works in your home. According to your preference we can introduce new Disability Support Workers via a shadow shift as well.

Rostering

You also have the option to ‘Self Roster’  – if you prefer – giving you greater flexibility around lifestyle choices.  With the permission of our Disability Support Workers you are able to have their phone numbers and make direct contact to arrange shift cover with your workers yourself.

While many people choose to have their Service Coordinator manage their roster, for those with busy lifestyles ‘Self Rostering’ can be a great choice.

Safety

Your safety and the safety of your workers is paramount. With this in mind, we have comprehensive Occupational Health and Safety policies and procedures designed to ensure a safe working environment for everyone. Our Service Coordinators are trained to conduct safety assessments and engage the right people for the situation.

Valerie leads a full active life with her friends and family

“Our Support workers care for us, they really do. We’re like sisters. Without them we’d be lying in bed all day.”

At AQA Qualcare we recognise the importance of the valuable role unpaid Carers play in supporting people with a disability to live independently in the community.  This type of support is usually provided by family members such as partners, parents and siblings often with limited opportunities to take a break, plan for a holiday or appointment and respond to unexpected events in life such as illness.  For these reasons respite is fundamental to supporting families to maintain ongoing routines, manage life’s challenges and reduce stress levels.

Regular Planned Respite

Carers can plan a regular ongoing break which in turn means that they can plan what they will do during this time each week.  These programs provide regular, frequent support at agreed times on a daily or weekly basis enabling the Carer to participate in community activities, appointments, work, study, leisure activities or social outings.

Flexible Respite Options

Flexible respite packages give Carers the opportunity to plan what they would like to use their respite package for without being locked in to a regular weekly time slot.  This allows Carers to plan for holidays or short breaks, attend infrequent meetings or appointments or attend a special occasion / event.

Emergency Respite

Emergency respite responds to the need for additional support at short notice arising from unforeseen, unplanned events. These events can include carer illness or injury, family emergency where a carer is called away or unable to play their usual role.

Many Qualcare Disability Support Workers are also able to provide assistance with light domestic duties such cleaning floors, bathrooms and changing bed linen.  This is often a valuable service for people who have sustained an injury while they recover and also for those who just need a hand.  For more information contact out Intake Worker who will be able to advise whether we have staff available in your area.

Domestic services can be provided as part of or in addition to personal care shifts.