Privacy Policy


AQA Victoria Ltd (AQA) is committed to protecting the privacy of personal information which the organisation collects, holds and administers. Personal information is information which directly or indirectly identifies a person. The objective of this policy is to provide a framework for AQA in dealing with privacy considerations.


AQA collects and administers a range of personal information for the purposes of delivering services to clients, members and subscribers. The organisation is committed to protecting the privacy of personal information it collects, holds and administers.

AQA recognises the essential right of individuals to have their information administered in ways which they would reasonably expect – protected on one hand, and made accessible to them on the other. 

In broad terms this means that we: 

  • Collect only information which the organisation requires for its primary function;
  • Ensure that stakeholders are informed as to why we collect the information and how we administer the information gathered;
  • Use and disclose personal information only for our primary functions or a directly related purpose, or for another purpose with the person’s consent;
  • Store personal information securely, protecting it from unauthorised access; and
  • Provide stakeholders with access to their own information, and the right to seek its correction.

AQA is bound by Victorian Privacy Laws and other laws, which impose specific obligations when it comes to handling information. The organisation has adopted the Privacy Principles contained in the Victorian Privacy Laws as minimum standards in relation to handling personal information.


AQA will:

  • Only collect information that is necessary for the performance and primary function of AQA. 
  • Notify stakeholders about why we collect the information and how it is administered.
  • Notify stakeholders that this information is accessible to them.

Use and Disclosure

AQA will:

  • Only use or disclose information for the primary purpose for which it was collected or a directly related secondary purpose. 
  • For other uses we will obtain consent from the affected person.

Data Quality

AQA will:

  • Take reasonable steps to ensure the information we collect is accurate, complete, up-to-date, and relevant to the functions we perform.

Data Security

AQA will:

  • Take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.


AQA will:

  • Ensure stakeholders are aware of AQA's Privacy Policy and its purposes.  
  • Make this information freely available in relevant publications and on the organisation’s website.

Access and Correction

AQA will:

  • Ensure individuals have a right to seek access to information held about them and to correct it if it is inaccurate, incomplete, misleading or not up-to-date.       

Generally stakeholders should be able to request direct access to personal information, without the need to make a formal application under the Freedom of Information Act 1982 (Vic). However, a formal application might be required where, for example, a request compromised the privacy of another person.


AQA will:

  • Give stakeholders the option of not identifying themselves when completing evaluation forms or opinion surveys.

Making information available to other service providers


  • Can only release personal information about a person with that person’s expressed permission.  For personal information to be released, the person concerned must sign a release form.  
  • Can release information to third parties where it is requested by the person concerned.

Sensitive information

The law restricts collection of sensitive information like an individual's racial or ethnic origin, political views, religious beliefs, sexual preferences, membership of groups or criminal record. AQA will only collect sensitive information with your consent or where required by law.


Our web server collects the domain names (not the email addresses) of visitors to our website. This information is aggregated to measure basic usage data such as the number of visits, average time spent on the site, pages reviewed etc. which is used by our company to improve the content of our website.

A cookie is a piece of data stored on the user's hard drive containing information about the user. It is updated from time to time as you access a site.  AQA Victoria Ltd does not use cookies to trace or record personally identifiable information about you 

Complaints about Privacy at AQA

Stakeholders who wish to make a complaint or are concerned about a breach of privacy under this policy should complain in writing to the AQA Privacy Officer.  

Where stakeholders are not satisfied with AQA's response to these concerns, they can make a formal complaint to the Victorian Privacy Commissioner  or 1300 666 444.

More information about Privacy at AQA

Stakeholders who would like more information about any aspect of this policy can contact the AQA Privacy Officer on 9489 0777 or

Victorian Privacy Commissioner   

Department of Humans Services